FAQ

how it works

• how does your trial work?
• about Basis contact lenses
• can I use Basis if I have astigmatism?
• how much does the eyetest cost?

orders & shipping

• where do you ship from/to? how fast is shipping?
• what is your exchange and refund policy?
• i need my next shipment earlier than expected.

my account

• how do I edit my shipping information?
• how do I update my payment method?

my subscription

• how do I resubscribe my cancelled subscription?
• how do I pause my subscription?
• how do I reactivate my "on hold" subscription?

#project2x2

• what does Project 2x2 collect and recycle?
• what happens to the blisters you collect from me?
• why can't I just recycle my blisters using the blue recycling bins?
• can I use my own envelopes to mail the blisters?
• how about the lens itself or the aluminium lid / foil?
• where are the advocate drop off locations and timings?

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