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  1. Two of a Kind
  2. FAQ

FAQ

how it works

  • how does your trial work?
  • about Basis contact lenses
  • can I use Basis if I have astigmatism?
  • how much does the eyetest cost?

orders & shipping

  • where do you ship from/to? how fast is shipping?
  • what is your exchange and refund policy?
  • i need my next shipment earlier than expected.

my account

  • how do I edit my shipping information?
  • how do I update my payment method?

my subscription

  • how do I resubscribe my cancelled subscription?
  • how do I pause my subscription?
  • how do I reactivate my "on hold" subscription?

#project2x2

  • what does Project 2x2 collect and recycle?
  • what happens to the blisters you collect from me?
  • why can't I just recycle my blisters using the blue recycling bins?
  • can I use my own envelopes to mail the blisters?
  • how about the lens itself or the aluminium lid / foil?
  • where are the advocate drop off locations and timings?
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