FAQ

How it works

• How does your trial work?
• How much does the eyetest cost?

Visiting for an Eyetest

• Why visit us for an eye exam?
• Can I cancel or reschedule my appointment?

Orders & Shipping

• When will my first paid order be shipped?
• How long does it take to receive the lenses?
• What is our exchange and refund policy?
• I need my next shipment earlier than expected.

My Account

• How can I reschedule my order?
• How do I manage my subscription?
• How do I edit my shipping & payment information?
• How can I skip my upcoming scheduled order?

My Subscription

• How do I reactivate my cancelled subscription?
• How do I cancel my subscription?

#Project2x2

• Where are the advocate drop off locations and timings?