SINGAPORE
All delivery orders are processed by our team and will be delivered within 5-7 working days, any public holidays in-between will delay the delivery.
Any requests to cancel your orders will be processed before 11AM SGT, please submit a request here and indicate the email address registered with us. If you notify us of the cancellation request before we have shipped the order, we can cancel it and provide a full refund. However, If the shipping label has already been created, a cancellation fee will apply.
Please be aware that you are responsible for any local regulations, customs procedures and duties associated with personally importing contact lenses (Terms & Conditions →). Including that personal imports are permitted for amounts not exceeding three months’ supply. Please review Singapore customs and Health Sciences Authority’s websites for latest information.
REST OF THE WORLD
We ship to destinations out of Singapore too, you can place your order online as usual. Please email us at hello@twooak.com to understand the shipping charges and expected shipping timing.
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