How long does it take to receive the lenses?

SINGAPORE

Orders are processed from Monday to Friday and will be delivered to you within 5-7 business days. 

Packing Time

Please allow an additional 1-2 business days for packing time (this is not included in the delivery period mentioned above).

Please note: Business Days are Monday to Friday. We do not ship orders on weekends.

If there are any public holidays in-between the delivery period, your delivery may be delayed. Processing and shipping of orders will happen on the next business day. 

Any requests to cancel your orders will be processed before 11AM SGT, please submit a request here and indicate the email address registered with us. If you notify us of the cancellation request before we have shipped the order, we can cancel it and provide a full refund. However, If the shipping label has already been created, a cancellation fee will apply.

Please be aware that you are responsible for any local regulations, customs procedures and duties associated with personally importing contact lenses (Terms & Conditions →). Including that personal imports are permitted for amounts not exceeding three months’ supply. Please review Singapore customs and Health Sciences Authority’s websites for latest information.

REST OF THE WORLD

We ship to destinations out of Singapore too, you can place your order online as usual. Please email us at hello@twooak.com to understand the shipping charges and expected shipping timing.