where do you ship from/to? how fast is shipping?

SINGAPORE

All delivery orders (including online trial order purchases, and whether you’ve seen us for an eyetest at the Studio) are processed and shipped from Hong Kong.

Orders are processed on Tuesday to Friday at 11AM SGT and will be delivered in 2-4 working days tracked courier delivery.

Requests to cancel or hold orders can only be processed before 11AM SGT, please submit a request here and indicate the email address registered with us.

Please be aware that you are responsible for any local regulations, customs procedures and duties associated with personally importing contact lenses (Terms & Conditions →). Including that personal imports are permitted for amounts not exceeding three months’ supply. Please review Singapore customs and Health Sciences Authority’s websites for latest information.

MALAYSIA / HONG KONG

We ship to Malaysia and Hong Kong! You can place your order online as usual. Please email us at help@twooak.com for latest expected shipping times.

INDONESIA / AUSTRALIA

We ship to you too! But please get in touch directly by email at help@twooak.com so we can advise on shipping charges and delivery times.