We want you to get our products easily and quickly. If your package does not contain what you ordered, arrives damaged, or your prescription has changed over the course of an on-going subscription, we’ll go out of our way to replace or exchange it in a timely and satisfactory manner.
We cannot accept returns of product that have been opened or used.
If your order has gone through and you would like to cancel/refund, please kindly note that we will have to charge a $5 restocking fee for non-refundable payment gateway charges.
Please feel free to email help@twooak.com for further clarifications! :)
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